Last Updated: 08.05.2025

At Redford Astronix Private Limited, we value your trust and are committed to addressing your concerns with transparency, compassion, and care.
This Grievance Policy outlines the process through which you can raise complaints or issues regarding our products, services, or website experience.

1. Purpose

Our goal is to ensure that every concern is resolved quickly and fairly, maintaining the spiritual integrity and professionalism that define our brand.

2. How to Raise a Complaint

If you experience any difficulty related to orders, consultations, or payments, you may contact our grievance team through:

Email: concierge@redfordastronix.com

Phone: +91 7667772577 

Subject Line: “Grievance – [Your Issue Topic]”

3. Response Time

We acknowledge all grievances within 48 hours and aim to provide a resolution within 7 business days, depending on the complexity of the concern.

4. Escalation

If your issue remains unresolved, it will be escalated to our Grievance Officer, who will review the case personally to ensure a fair and satisfactory outcome.

Grievance Officer
Redford Astronix Private Limited
GRG Nagar, VIP Road, Civil Aerodrome Post,
Coimbatore, Tamil Nadu – 641014
📧 concierge@redfordastronix.com

5. Our Commitment

We approach every concern with empathy and respect — just as we do every consultation. Your satisfaction and trust are sacred to us.